The IT Process Engineer requires practical skills and experience with many applications and infrastructure (operational) products, technologies, and services with a focus on End User Computing. The IT Process Engineer will be responsible for leveraging ITIL, ITSM, Six Sigma and other best practices and process methodologies to design and maintain process architectures for the delivery of IT services. The IT Process Engineer will be the strategic point of contact to make sure defined processes satisfy basic business requirements and are integrated across the IT enterprise. The IT Process Engineer will also be responsible for defining the key KPIs and metrics to measure the effectiveness and performance of processes and use those metrics to drive process improvement efforts. This position serves as an integral resource for the individual process owners across IT.