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Network Support - General

Overall Purpose: Position responsible for design configuration and implementation support for customer or internal network infrastructures. Roles & Responsibilities: 1) Monitoring, management and troubleshooting network devices. 2) Utilize network management tools 'Netcool' and 'HP Openview' to identify network outages and work with various vendors for resolution. 3) Develops and evaluates network performance criteria and measurement methods. 4) Prepares the analysis of the short term or long term capacity needs for wireless and wireline infrastructure. 5) May conduct network architecture design, feasibility and cost studies. Studies and forecasts traffic drivers to determine short and/or long term capacity needs. 6) Recommends strategic network architecture planning and network evolution policy decisions in support of corporate initiatives, customer demand, technology changes, economic and service reliability criteria. 7) Evaluates new and emerging technologies for addition and/or application to existing network systems. 8) Conducts economic and population growth studies to determine impact on network capacity and development plan projections. 9) Creates deliverables such as mgmt reports, business cases, infrastructure deployment guidelines.

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