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ETG - Computer Operator II

06/19/2017 to 12/18/2017

Work Location

11380 Technology Circle






12:30 pm until 11:00 pm - Second Shift



Position Purpose:

The Support Analyst Staff provides Tier 1 support for Windows, UNIX, IBM Mainframe and Storage platforms in a 24x7 enterprise environment


Essential Job Responsibilities:

o          Monitors IBM Mainframe production environments and responds to system messages; and system availability along with IPL Mainframes

o          Processes batch cycles and executes batch restarts in accordance with established procedures

o          Ability to monitor and ensure client data file transmissions route successfully in FTP, NDM and Sterling File Gateway platforms

o          Windows tier1 support to include active directory, restarting system services, troubleshooting high CPU/high memory, port failures

o          Understands typical IT support-oriented service level agreements and how to achieve SLA results

o          Provides information in a clear, concise and quick manner to on-call support

o          Identifies opportunities for system automation and process improvement

o          Drives Continual Service Improvement for ongoing issues

o          Creates in-depth documentation of processes to support work efforts

o          Analyzes events, triages and escalates using established best practices

o          Provides and receives cross training from immediate support team

o          Works across several teams to restore service rapidly during service interruptions

o          Creates tickets from alert messages

o          Works with clients and other business units to achieve established SLA(s) / OLA(s)

o          Monitors and works with clients/3rd party vendors to facilitate data transmissions

The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.


Required Qualifications:


·                     Bachelor Degree in Computer Science or related field

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