As the Greeter, you will play a vital role in the customer experience, by serving as a front-line ambassador. You will guide customers through signing in at our queueing station, returning/exchanging equipment, and demonstrating our products and services while providing an exceptional customer experience.
Primary Responsibilities and Essential Functions
< >Provides best-in-class customer service; maintains polished and professional presence Welcomes customers with a warm and friendly greeting as they enter the store; including a smile, handshake, and opening the door for each customer entering the storeSend customers off with a warm and friendly goodbye as they exit the store; including an appreciation statement using their name, and opening the door for each customerRetrieve equipment from customers entering the store, following proper equipment retrieval procedureEnsures sales floor remains well merchandised, clean, and visually appealing at all timesExplains and demonstrates products and accessories using our demonstration stations, offering suggestions based on customers’ wants and needsAssists with other duties as requestedHS diploma, GED or relevant work experience2 or more years of experience in customer serviceWillingness to work a flexible schedule which includes weekends, evenings, and holidaysMust have reliable, consistent transportationStrong interpersonal and communication skillsAbility to multi-task and prioritize in a service-oriented, fast-paced team environmentAbility to lift 25-50 pounds to help manage stock room inventoryAbility to be mobile within the store for long periods of time to greet customers and demonstrate products and services; must be able to stand for up to 8 hours per dayRequirements:Bilingual Preferred, not required (Spanish)
Will the Candidate/Greeter handle Cash/Credit Card Payments? No, candidate will direct/help customers to the payment kiosk but will not handle cash/credit payments.
Potential for extension? Yes
Potential to convert to perm? In a different position yes
Work Schedule/Hours per Day/Hours per Week? Mon – Sat 9:00-7:00pm, with one 2 days off a week and 2 different time shifts.
What is the Store hours? 10-7pm