The Learning Technology Administrator role is focused in the enterprise administration of learning technology products such as learning management systems (PeopleSoft ELM, SumTotal and SkillPort), mobile learning platform (onPoint Digital), virtual/web-based instructor-led training tools (WebEx or Adobe Connect), off-the-shelf content vendors, and other systems. Enterprise administration of tools include the configuration and operational support of platform as well as the support for training coordinators, instructors, and other key functional roles. This position will work closely with TMD Curriculum Development and Learning Strategy to upload, test, and deploy web-based training in support of key training initiatives. This role reports to the Manager, Learning Technology.
Primary Responsibilities and Essential Functions
Serves as the enterprise administrator for LMS and other learning technologies
Collaborates with Curriculum Development, Learning Strategy, and content vendors on deployment process to incorporate appropriate assets, upload output packages for web-based training solutions, and tests to ensure AICC/SCORM protocols function as needed in the LMS within agreed upon SLAs
Analyzes and manages the quality and integrity of the data held in learning technology products.
Partners with other TM&D team members to identify and rectify content or data issues in learning technology products.
Performs Tier 2 functional support for learning systems within agreed upon SLAs.
Acts as an escalation point for complex support issues/questions from internal stakeholders and further escalate issues as appropriate.
Reports and analyzes key performance metrics for learning technology.
Advises or recommends appropriate learning solutions and logistic methodology as needed to support key learning initiatives
< >2 or more years of experience required in related field (i.e. HR, Business, Information Technology, etc.)Requires strong knowledge of data analysis techniques by resolving missing/incomplete information or inconsistencies/anomalies in more complex data< > communication (written and verbal) and interpersonal skills to work effectively with teams throughout organization
Some weekend work may be required as per project schedule and migration timeline
BS/BA degree in related discipline strongly desired (i.e. HR, Business, Information Technology, etc.). Experience in telecommunications industry desired
Experience in enterprise management of Learning Management Systems (LMS), mobile learning platforms (OnPoint Digital), Web/Virtual Instructor Led Training (WebEx, Adobe Connect), and other learning technology tools
Proficiency of desktop applications and computing tools, reporting and query tools
Demonstrated basic understanding of HTML and Java-script related to web-based training content and AICC/SCORM communicationPossesses and applies a broad knowledge of principles, practices, and procedures involving learning technology productsExceptional critical thinking skills with the ability to demonstrate enterprise wide thinkingExperience with OnPoint Digital Mobile Learning Platform, PeopleSoft Enterprise Learning Management and SumTotal
Experience working in a virtual workplace environment for key stakeholders
Experience with web-based content tools such as Articulate, Captivate, Lectora, etc.